FAQ (Frequently Asked Questions)
These are some of the most common questions.
If your question is not covered, please do get in touch. We are happy to talk about whatever you want.
How do we get started?
At the initial meeting, we will establish what you would like to get out of our session together, once we have done this, we will go through a registration process so that we can gain all the necessary information to build a client profile, this is where we cover likes, dislikes, accessibility needs, normal routines, there is no charge for the initial meeting and registration.
Do I need to sign anything?
We ask that a contract is signed for consent so that we are protected legally but there is no minimum term or termination notice period; if you do not like our service, or do not wish to continue, then it will stop.
How long and how frequent is each session / visit?
We can offer half day or full days, these consists of 3 hours for half day and 6 hours for a full day, this allows for outings and activities we suggest that this is for at least one session per week as this helps promote a good rapport between client and companion.
Do you cater for people in wheelchairs?
Yes, we can, but we would need the client to be able to get themselves from the chair to a car and be able to take themselves to the toilet.
How much does the service cost?
We charge for either a half or full days, we also charge for mileage whilst the client is being transported by ourselves, please contact use for cost details.
Does the companion pay for their own food and drinks?
If the client wants to go out for something to eat and drink, then we would ask that the client covers this cost for themselves and the companion, clients can pay direct, or it can be added to monthly account if preferred.
How do I pay?
Invoices are sent out at the end of each calendar month either to the client or whoever is paying the bill on their behalf. Payment is expected with 14 days of the invoice date and bank transfer is preferable.
How do I know what happened at each session?
We can provide details of the activity, photograph, synopsis of the visit for family with client’s contact, we will also raise issues of concern, safeguarding, and health issues.
What happens if I need to cancel a session?
If the client needs to cancel a session, as long we receive 24 hours of notice, there will be no charge. If we receive less than 24 hours of notice, then we will need to charge for the session, to be able to pay companion.